TECHNOLOGIES

We have consistently maintained Production Availability of over 99.9+% in the last 24 months.

Being able to work with an organization that has world-class Technology Infrastructure is just one of the reasons why our clients trust us to partner with them. The Blesso Technology Group provides World Class Information Systems and Information Technology (IS / IT) solutions to our Client operations with the following objectives:
  • Increase Productivity
  • Ensure High Availability
  • Ensure Information Security
  • Provide Scalability
  • Ensure Affordability

The following section explains the Blesso Technology and Infrastructure Set up and Management Processes in terms of:

Blesso Technology Capabilities:

Customer Contact Management
Blesso's centers currently run on the following infrastructure-
  • Avaya Definity with CMS and Nortel Meridian with Symposium for inbound voice support.
  • Talisma for Email Management
  • Live Person for Web Chat Management
The above infrastructure allows us to support various technology solutions including Skill Based Routing, CTI, Online Performance Management, ISDN PRI T1s, NFAS, Remote Monitoring, Web Collaboration, QSIG Support, Transfer Connect, Enterprise Routing, Answer Supervision, Best Available Routing and VOIP.
Our infrastructure is Enterprise Class that is scalable and flexible.
Outbound Telemarketing and Sales

Blesso uses Best-in-Class Predictive Dialer systems with a CTI based CRM Application, XML Live Transfer mechanism, Performance Reporting, Lead List Management and DNC Management. The system components include:

  • Concerto (Davox) Unison Dialer
  • Concerto Lyrical and ComposeIT
  • In-house Applications for XML Live Transfer and Lead List Management
Quality Management
Blesso uses Verint Ultra Quality Management System for ensuring Enterprise Wide Quality. Our systems facilitate Quality Work Flow Management, Calibration Process, Rule Based Selection and Analytics.
Our clients have access to Blesso Extranet, which includes Remote Monitoring and Quality analysis.
Lead List and DNC Management
As we provide Sales and Marketing services to Financial Services clients, we ensure strict adherence to various compliance and legal requirements.

Our systems enable Blesso to manage Lead lists with the following objectives:

  • Handle large volume of leads
  • Ensure scrubbing against various DNC lists as per law
  • Provide analytics to ensure efficient usage and campaign performance analysis
  • Provide audit trail to handle incident analysis
  • Live XML transfer for Remote Loan Officers

Blesso Technology Solutions

The complete details of our infrastructure setup are confidential. Some of the key solutions we have offered our Clients include:
  • Mortgage Processing center for a Fortune 100 Financial Services client, with IVR integration, Skill Based Routing, Secure Application Access and Remote Center Management
  • Mortgage Origination center for a Fortune 100 Financial Services client, with Predictive Dialing, Live Voice-Data Transfer, XML Integration and Lead List Management
  • 24/7 Technical Support center for a leading Security Software company handling global Email support
  • 24/7 Technical Support center for a leading Hardware Product company handling global multi-channel (Voice, Email and Web Chat) support
  • A 250 person dedicated Inbound-Voice support center with CTI and Enterprise Routing (Launched in 12 weeks) We have extensive experience in launching

Technology

We have consistently maintained Production Availability of over 99.9+% in the last 24 months Being able to work with an organization that has world-class Technology Infrastructure is just one of the reasons why our clients trust us to partner with them. The Blesso Technology Group provides World Class Information Systems and Information Technology (IS / IT) solutions to our Client operations with the following objectives:
  • Increase Productivity
  • Ensure High Availability
  • Ensure Information Security
  • Provide Scalability
  • Ensure Affordability
The following section explains the Blesso Technology and Infrastructure Set up and Management Processes in terms of:

Blesso Technology Capabilities

Customer Contact Management

Blesso's centers currently run on the following infrastructure-
  • Avaya Definity with CMS and Nortel Meridian with Symposium for inbound voice support
  • Talisma for Email Management
  • Live Person for Web Chat Management
The above infrastructure allows us to support various technology solutions including Skill Based Routing, CTI, Online Performance Management, ISDN PRI T1s, NFAS, Remote Monitoring, Web Collaboration, QSIG Support, Transfer Connect, Enterprise Routing, Answer Supervision, Best Available Routing and VOIP. Our infrastructure is Enterprise Class that is scalable and flexible.